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MetroPCS Launches New Customer Service Feature

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MetroPCS Communications launches myMetro, a customer service feature that gives subscribers the ability to manage their account on-the-go. The myMetro mobile solution puts the ability to check an account balance, pay bills, add money to the MetroPCS pre-pay bucket (Metro-Connect), change rate plans and features, and modify myMetro settings all at the subscribers’ fingertips, without speaking to a representative. The myMetro application is offered at no charge, and it will come as a standard feature on new MetroPCS handsets.



Currently, MetroPCS subscribers dial 611 on their handset to access a customer service representative. With myMetro, the user still dials 611 to launch the free application, however now he or she is prompted to review information on the handset with the new visual application. If the subscriber chooses, he or she can also opt out of myMetro and speak to a customer service representative.



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