Nuance Communications today announced that T-Mobile USA is deploying Nuance’s Mobile Care solution on select T-Mobile handsets. T-Mobile customers will be able to address issues as diagnosing and repairing configuration problems, along with making account and billing inquiries - all on their mobile phones.


“The growing complexity in devices and data service technologies has made it challenging for wireless operator customer support and made it more difficult for subscribers to discover beneficial services,” said J. Gerry Purdy, Ph.D., vice president and chief analyst, Mobile & Wireless Communications at Frost & Sullivan. “Nuance Mobile Care represents an excellent solution for T-Mobile that enables their customers to solve - right on the device - many of the common problems they encounter, from checking their account balance and paying bills to upgrading their data plans and setting up email.”

Nuance Mobile Care solutions can be embedded on a customer’s mobile device over-the-air (OTA) or installed by the manufacturer. The interactive experiences, such as paying a bill, new feature tutorials or relevant service discovery can be created by the operators and pushed OTA to any device that supports Nuance Mobile Care.

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