Start from early 2009, Qantas is planning to implement a new online check-in options, including paperless check-in to make the process faster and easier. The online check-in portal will allow customers to select their seat online before departure. Once the check-in process is completed, customers will receive a 2D barcode on their mobile phone, portable device or PC/notebook. It will be available to both international and domestic flight.


“Domestic customers electing to receive their boarding pass on their mobile phone or portable device can have a paperless experience, from booking, to check-in to boarding. Customers with baggage can proceed directly to the bag drop facilities before heading straight to their flight,” Qantas Executive General Manager, Mr John Borghetti said.

Mr Borghetti said these technological enhancements formed part of a broader mobile strategy for Qantas, giving customers access to information and services via portable devices. “As part of this strategy, Qantas is working to ensure all services are available for customers with the iPhone 3G,” he said.

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