Note: This article is for Windows users. If you have a Mac, please refer to support document 305719.

If you are experiencing a symptom where iPhone does not appear in the Source list in iTunes after you connect it to your Windows PC, refer to the troubleshooting suggestions below.

Check the iPhone Display

When you connect iPhone to your computer, the iPhone should display an image or message on the display. If you do not see any image, refer to support document #305740 for troubleshooting issues where the iPhone won't turn on. In some cases, you may see a message on the screen that says "Charging... please wait." This indicates that the iPhone does not have sufficient battery charge to operate and will need to be charged for several minutes before it can be recognized in iTunes. In other cases, you may see a message that indicates that your iPhone requires service. In this case contact AppleCare or visit the Mac Genius desk at your local Apple Retail Store.

Verify Windows PC System Requirements

Be sure that your Windows PC meets the minimum system requirements to use iTunes and iPhone. This is particularly important if you are connecting iPhone to your computer for the first time.

Check USB Connections

iPhone requires USB 2.0 to function properly. Refer to the documentation for your computer to verify that the USB ports are high-power USB 2.0 ports. Try connecting iPhone to a different USB port, preferably a port that is built-in to the computer instead of an external USB hub. Connecting iPhone to your keyboard's USB ports is not recommended.

Restart your PC

In some cases, your computer's USB ports may become temporarily disabled or you may experience other software related issues. Restarting your PC is an easy troubleshooting step that may resolve this issue.

Reinstall iTunes

Make sure you are using iTunes 7.3 or later. Apple recommends using the latest version of iTunes. You can check the version of iTunes you are using by choosing About iTunes from the Help menu. Visit the iTunes download page at www.apple.com/itunes/download/ to download and install the latest version.

While you do not normally need to remove iTunes before reinstalling it, in some cases this is recommended. If you see a message stating that "The software required for iPhone is not installed. Run the iTunes installer to remove iTunes, and then install iTunes again," then iTunes should be removed before reinstalling. For more information on removing iTunes, refer to support document 93698.

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Labels: iPhone